CJT TERMS & CONDITIONS AND FAQ’s
What’s your online booking procedure?
Once you submit your booking online, we will process the full amount of your trip via the card you provided and you will receive an email confirmation, confirming all the info you submitted online. If you submit an online booking for a trip in less than 3 hrs., please call our office.
Where should I meet my driver at the airport?
Our pickup policy at the airport is standard. When you arrive at the airport and turn your cell phone on you should have a text from your driver. Once you have retrieved your luggage and are ready for pickup please call your driver and advise your location and the driver will meet you curbside.
How much should I tip?
Great question, the industry standard gratuity is 20%. However, if your driver has provided excellent service you can feel free to tip in more. Gratuity can also be added to your card at the time of booking.
Do you charge for waiting time?
Each customer has a 45 min free waiting period after the plane has landed for domestic flights and 60 mins free for international flights. After these respected times CJT reserves the right to charge $6 per 5 min increments based on a case by case scenario.
What is your cancellation policy?
All cancellations must be done in writing ONLY. Trips canceled within 48hrs of the pickup will be charged the full cost of the reservation. Outside of 48hrs there is a $35 cancellation fee (this applies to weather related cancels as well unless you rebook). All trips schedules that are changed by the customer, the customer must contact our office prior to changing their flight to confirm availability. Airline or weather cancellations and delays can be rebooked at no additional cost, failure to rebook will result in full cost of the trip being forfeited. We will only rebook the trip provided we have availability. If we cannot accommodate your rebooking, there will be a $35 admin fee for the original trip reservation and all other monies paid will be refunded. If information you provided to CJT such as airline, flight number, dates are not valid, and they impede a successful pickup you will be charged the full cost of the trip for the reservation slot reserved. All refunds for cancelled trips will take a 4-7 business day processing time. CJT reserves the right to cancel any trip for any reason at any time and will provide a full refund. CJT cannot be held liable for any missed flights due to acts of God or mechanical failure.
What is your billing procedure?
We accept all major credit cards and gift cards for payment. We do not accept cash. In order to make a reservation you must have a valid credit or debit card with a Visa or Mastercard logo. Your card will be billed for the full amount of the trip the day of booking and an email confirmation and receipt will follow. Should you need to cancel within the allowed time a refund will be issued to your card within 4-7 business days from the day your cancellation is received in writing.