Terms & Conditions and FAQs

Booking and Payment

What is your online booking procedure?

Once you submit your booking online, we process the full amount of your trip on the card you provided and send an email confirmation with all the information you submitted. If you are booking a trip less than 3 hours out, please call our office.

What is your billing procedure?

We accept all major credit cards and gift cards. We do not accept cash. To make a reservation you must have a valid credit or debit card with a Visa or Mastercard logo. Your card is billed for the full amount of the trip on the day of booking, and an email confirmation and receipt follow. If you cancel within the allowed time, a refund is issued to your card within 4 to 7 business days from the day your cancellation is received in writing.

How much should I tip?

The industry standard gratuity is 20%. We charge a 20% service fee on all reservations. If you would like to tip your driver beyond the service fee, you are welcome to.

At the Airport

Where should I meet my driver?

When you arrive and turn your phone on, you should have a text from your driver. Once you have your luggage and are ready for pickup, call your driver with your location and they will meet you curbside.

Do you charge for waiting time?

Each customer has a 45-minute free waiting period after a domestic flight lands, and 60 minutes free for international flights. After those times, CJT reserves the right to charge $6 per 5-minute increment, handled on a case-by-case basis.

Cancellations

What is your cancellation policy?

All cancellations must be made by email only. Our email is at the top of your confirmation, or you can reply directly to the confirmation. Trips canceled within 2 calendar days of pickup are charged the full cost of the reservation. Cancellations outside of 2 calendar days are charged a $45 cancellation fee per leg, with the remainder refunded. 15-passenger vans and other specialty vehicles (7 or more passengers) have a separate policy: cancellations within 2 weeks of the scheduled trip forfeit the full cost of the reservation; outside 2 weeks there is a $75 cancellation fee per leg. Trips changed by the customer, the airline, or weather delays can be rebooked at no additional cost. Failure to rebook results in forfeiture of the original reservation cost, or a future credit at management discretion. If the airline, flight number, or dates you provided are not valid and prevent a successful pickup, you are charged the full cost of the trip. All refunds take 4 to 7 business days to process. We reserve the right to cancel any trip at any time. If we do, a full refund is provided. We cannot be held liable for missed flights due to acts of God or mechanical failure.